Testimonials

Below are reviews and comments from satisfied customers which appeared on the Which Trader Web Site.

world traveller

Following the recommendations on this site, I asked Mark Ward to install a new combination boiler which he did a month ago. I have been very pleased with his work and his whole approach which was knowledgeable, friendly and efficient. He provided a competitive estimate but in the end found that less work was needed, saving me a considerable sum of money. As he is an accredited Vaillant intaller, I chose the Vaillant option, partly because he can offer a 7-year warranty. I had a few teething problems getting used to the controls and he came straight out on a Saturday afternoon to help me. To support the warranty, he will be carrying out an annual service and I look forward to dealing with his firm in future.

Used on: 04-Oct-2013

varun

We used their service to replace our old boiler. Mark Ward's service has been highly professional throughout. We had quotes from a number of installers, and his quote was the most reasonable and gave an in-depth breakdown of every aspect of work that was required, along with the costs. The work was completed before schedule, and the final cost was lower than the quote as a power flush, which was initially suggested, was felt not necessary when the work was carried out. 
In summary, Wards have been professional, trustworthy and reasonable. Would definitely recommend them.

Used on: 06-Apr-2013

Factfinder

Initial visit to discuss boiler replacement and give estimate for replacing main stop tap and other plumbing requirements. Came at the agreed hour to carry out the work and did a quick and thorough job.

Used on: 12-Apr-2012

Adamski730

Had my boiler serviced and checked an odd noise with the Central Heating (which appears to have been air in the system). Came the next day, on time and were very pleasant. Were here for over an hour and appeared to do a thorough job (not that I'm an expert on what boiler servicing involves). Quite happy to listen to my concerns about the system and offer advice on possible improvements. Similar price for servicing as other firms in the area.

Used on: 23-Aug-2011

eo

Had boiler serviced very reasonable. Boiler developed fault about 2 weeks later. No charge to repair it. Very honest company. Would recommend yet again. 

Used on: 10-Jun-2011

octavian

Used this company when I wanted to replace old radiators with new ones throughout the house. They did a great job. They went to great lengths to ensure that the house stayed as clean as possible and their workmanship could not be faulted. An added bonus; I have since had a small problem which was nothing to do with the original work by Wards. Nevertheless they came round the following day to fix it without charge.

Used on: 01-Jun-2011

which?member90214

Called Ward's at 07:45am to request assistance with failed Gas Boiler. They agreed to visit the same morning - ETA of around 10:00am given. Call received at 10:15am advising they were running late and new ETA of 11:00am given. Enginner arrived at 11:00am. Issue diagnosed within around 5 minutes (blown extractor fan within boiler). Engineer then picked up parts from local supplier and fitted. Boiler up and working by midday. 

Whilst chatting with the engineer I mentioned we also had a problem with one ring on gas hob - engineer also fixed this issue (blocked gas injector) at no additional cost. 

This was the second time we've used Ward's (first was to replace noisy hot water pump) and will definitely use again for gas / central heating services. 

Brilliant service, at reasonable cost!

Used on: 14-May-2010

eo

I also rate Mark Ward as exellent worker. Fair quote central heating new boiler etc very pleased.

Used on: 06-Oct-2009

patrud

Mark and his team installed a new condensing boiler, hot water tank, immersion and a set of thermostatic radiator valves. They worked efficiently, cleanly and reliably. He is very knowledgeable about all the necessary regulations, as you would expect, and was very helpful in explaining all the work that was involved. Overall, a confident and professional service.

Used on: 28-Jul-2009

malfunction

Quoted a fair price and stuck to it. Arrived when he said he would, And did an excellent job. Have used him twice, For different jobs.

Used on: 01-Feb-2009

Bluesocks

We'd previously used Mark Ward to fit radiator valves and repair a heating burner. We woke on the Sunday after Christmas to the heating temperature dropping fast, phoned into Mark who took the call and got us warm again by talking us through a temporary bypass of the faulty component. He then followed up by visiting first thing the next day to make the permanent repair. Highly recommended. Good at the job and helpful just when you need it most.

Used on: 28-Dec-2008

whichalan

Gave advice over phone concerning repair ore replacement of has hob. Kept appointment to fit new hob at previous quoted price. Clean and tidy job - friendly.

Used on: 01-Dec-2008

Jan Worrall

Started on agreed date, worked steadily, completed on time. Tidy efficient workers. Very competent job.

Used on: 20-Oct-2008

Ali Valley

Installed new boiler in new location. Flushed system and fitted thermostatic radiator valves. Installed plumbing for washing machine in garage. They were efficient and knowledgeable, and did a very good job. Would use again with no hesitation.

Used on: 08-Jul-2008

malfunction

Called out to fix a radiator that didn't work. Very professional, and very reasonable price wise. He found a fault in the system which others (including British Gas) couldn't find; fixed it; and charged a fair price. Highly recommended.

Used on: 03-Apr-2008

Woughton

Replaced old c.h. boiler with condensing Boiler, provided new gas feed to new boiler and replaced all radiator valves with thermostatic valves. Job was done on date agreed, efficiently and cleanly. There have been no problems since.

Used on: 26-Feb-2007